I brought in a pair of sterling silver earrings for repair and was quoted a repair price,

etc. last Saturday.  I received a message on my voice mail that I needed to contact

Kevin in Jewelry Repair.  I called and he explained that the repair for the earrings

would be more involved than initially determined.  I decided not to have the earrings repaired.

I told Kevin how much I liked the pair and he suggested that when I come in I could look

through the catalog to find a similar style.

Kevin helped me look through the catalog(s) and I found a pair that I liked and I placed an order.

He was pleasant, patient and very professional.  Too often today, fine customer service is a rarity.

Kevin was so helpful that I thought I should let him know how pleased I was with the time

he took with me while providing his professional insight.

I want to let you know that I left JBD with a good feeling that was born of exemplary customer service.

Kudos to Kevin and to you.  ~Pamela Dunbar-Marsh

PS.  I didn't mention that Kevin also told me about Estate Jewelry.  I have a beautiful pair of diamond

stud earrings on layaway.  Thanks Kevin!

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I would like to commend you on your employee selection when you hired Ms. Karen Dorman. She is truly the essence of what customer service should be! Her attention to detail, professionalism, kindness, and honesty will guarantee returning customers to JBD.

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Karen

I would like to commend you on your employee selection when you hired Ms. Karen Dorman. She is truly the essence of what customer service should be! Her attention to detail, professionalism, kindness, and honesty will guarantee returning customers to JBD.